An upscale restaurant in the Chicagoland area wanted a new phone system that would give them high-end functionality at a low-end price. After receiving quotations from Cisco and Avaya resellers, Voice Over IP (VOIP), while intriguing, seemed outside their projected budget.

However, during bidding, they learned about the PRS* VOIP system, requested a quote, and found VOIP could be a lot more affordable than they thought. Additionally, they found the PRS solution would utilize the building's pre-existing cabling infrastructure and work with their current old-fashioned analog telephone trunks. No need to upgrade to an expensive T1 or other data circuit.

In addition to the low price for the phone system PRS was able to offer them something not addressed by other vendors: remote monitoring of the phone system for pre-emptive troubleshooting and line repair. Since the restaurant had no in-house IT and telecom personnel, turning over their telecom infrastructure to PRS made good sense. Now, whenever the restaurant needs to make a change, they just call or send an e-mail to their PRS project manager. The change is then implemented remotely: in minutes...without the need for high priced, proprietary system certified technicians going to the restaurant.